Docaid Telemedicine 

 

                                     Privacy Policy

 

Welcome to Docaid Telemedicine we are committed to protecting the privacy of your personal and health information. This privacy policy outlines how we collect, use, disclose, and secure protect your information during telemedicine consultations. By using our telemedicine services, you acknowledge and agree to the practices described in this policy.

 

 Updated: 27 October 2023

 

 

 Information that we collect and Use

 

During telemedicine consultations, we may collect and use different types of information, including personal data, medical history, symptoms, and other health-related data. This information is used to facilitate the delivery of medical advice, consultation, diagnosis, or treatment by our doctor. We will only collect and use the minimum necessary information to provide the services that are you seeking

 

Information type -

 

Personal data-: We may collect your name, contact details, date of birth, and other identifiers necessary for your telemedicine services.

 

Health data: To provide healthcare services, we may collect and store your medical history, symptoms, and other health-related data.

 

Usage of Data: We use your provided  data for telemedicine doctor consultation service purposes only

 

 

 

 Service Consent

 

 Docaid telemedicine services, you provide us with your consent to collect, use, and disclose your information as described in this privacy policy. We will only use your information for the purposes you have  consented  and you have the right to withdraw your consent at any time

 

 

 Data Security system

 

We have implemented industry-standard appropriate technical, administrative, and physical security measures to protect the privacy and security of your data. These measures are designed to prevent unauthorized access, use, disclosure of your information. However, please note that no security measures we cannot guarantee absolute security.

 

 

 

Disclosure & Transfer of Information

 

We will disclose your information to third parties in the following limited circumstances:

• When it is necessary for the provision of telemedicine services, such as sharing your information with our healthcare professionals to deliver efficient care.
• When required by law or regulatory authorities to comply with legal obligations or in response to government requests 

 

We do not sell, rent, or disclose your information to third parties for marketing without your explicit consent.

 

 

Doctors – Our all doctors are qualified &  MBBS degree holders from reputed Medical College Hospitals. They are registered in the Bangladesh Medical& Dental Council, this institution is concerned with the Health & Family Welfare Ministry of the Bangladesh government.  We collect doctor's full name, age, BMDC Reg.no, experience, chamber information, mobile no, NID no. This data is publicly accessible in the Docaid app but the doctor  ID password is protected

 

App Vedio & audio call

 Video, the audio call is secure  encrypted end to end there is no chance of accessible others person during the conversation  

 

Text Message 

There is little risk of text messages due to messages are unencrypted and the public can see the message.

 

 Compliance with the Laws and Regulations of Bangladesh

 

We comply with all applicable laws and regulations regarding privacy and data protection in Bangladesh. Your Health Information is protected by general laws and medical ethics under the Bangladesh Medical and Dental Council Telemedicine Guidelines July 2020(“Guidelines”)

 

 

Your Right

You have rights regarding your personal and health information that include the right to access, update, or delete your information anytime.

 

 Children's Privacy

Our telemedicine services are not allowed for individuals under the age of 18 to create an account.

 

 Changes to this Privacy Policy

 

We may update this Privacy Policy as our services if we change any policy will be updated on our app.

 

Contact us 

If you have any questions about Docaid privacy policy please contact us via Docaid email- docaidt@gmail.com